Returns and Refund Policy

At Reton: The E-store, customer satisfaction is our top priority. Please read our policy carefully to understand the conditions under which returns and refunds are accepted.

1. Return Policy

We only accept returns under the following condition:

• Ripped or Damaged Items: If the product you received is torn, ripped, or damaged upon delivery.

Conditions for Returns

• The item must be unused, unwashed, and in its original packaging.
• Returns must be initiated within 7 days of receiving the product.
• Proof of damage (e.g., photos) must be provided at the time of return initiation.

Non-Returnable Items

We do not accept returns for:

• Items damaged after delivery due to mishandling or improper use.
• Products that show signs of wear or alteration.
• Items that are not ripped or damaged.

2. Refund Policy

If your return request is approved, the refund process will begin:

• Refunds will be issued only for products that meet the return conditions.
• Refunds will be processed to the original payment method within 5-7 business days of approving the return.
• Shipping charges (if any) are non-refundable.

Replacement Option

Instead of a refund, you can opt for a replacement of the same product, subject to availability.

3. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact us at support@retonestore.com or call us at +91-98765-43210.
2. Provide your order details and evidence of damage (photos).
3. Wait for confirmation from our team with instructions on how to proceed.

4. Important Notes

• Returns sent without prior approval will not be accepted.
• We reserve the right to deny refunds or replacements if the item does not meet the return criteria.